Shipping, Return & Refund Policy

Operating hours: Sunday–Thursday, 10:00–18:00.

During these hours, you can contact us by phone or WhatsApp at 054-7958843.

Outside of operating hours, you can leave a request on our website, and one of our representatives will get back to you.

Please note that items damaged after delivery cannot be returned.

Returns or exchanges are accepted within 14 days of receiving the product, under the following conditions:

Change of mind – If you decide not to keep the product, it may be returned provided that it is unused, in its original sealed packaging, and free from any damage.

Return requests must be made during customer service hours.

Refunds will be issued within 14 days of receiving the returned product, to the original payment method used.

The cost of return shipping by courier for this reason is 30 NIS.

Defective product – If you received a defective product, please contact customer service. Once confirmed, you may choose to receive a replacement delivered by courier at no cost, or return the item for a full refund.

Products are shipped via courier companies within the timeframe specified at purchase. For home deliveries, the courier will contact you in advance to coordinate arrival.

Home delivery – 30 NIS.

Usually completed within 2–5 business days for most areas in Israel. Delivery to remote areas may take up to 9 business days. Remote areas include the Golan Heights, northern border communities, Jordan Valley, Gaza envelope communities, Eilat, Dead Sea, and the Arava region.

Israel Post – 21 NIS. 

Usually completed within 10–14 business days for most areas in Israel.

We are not responsible for delays caused by courier companies. If a courier is unable to complete the delivery for any reason, we will notify you and work to find an alternative solution acceptable to both parties.

We are not responsible for delays resulting from events beyond our control, such as strikes, natural disasters, or service disruptions.